Cancellation, Refund & Payment Policy

We strive to provide reliable, high-quality healthcare services, including smooth consultations with licensed professionals and access to affordable medications, along with dedicated support throughout your experience. If you experience any issues with your order or medication, please reach out to our support team promptly.

Cancellations and Refunds for Prescription Medications

You may cancel your subscription at any time through your secure, password-protected account dashboard. The following terms apply specifically to cancellations and refunds for prescription-related orders:

Cancellation Before the Medical Consultation: If you submit a written cancellation request via email to [email protected] before your consultation with a licensed physician is completed, you may be eligible for a refund, subject to approval. Approved refunds will be processed after deducting a $99 administrative and processing fee.

No Refunds or Cancellations After Consultation Completion: Once your consultation is completed and a prescription is issued, it is immediately forwarded to the partner pharmacy for processing and fulfillment. At this stage, the order becomes final and cannot be canceled. Refunds are not available regardless of delivery status. This policy aligns with U.S. FDA regulations that prohibit the return or resale of dispensed prescription medications.

If the Prescription Is Not Approved: If the physician determines that a prescription should not be issued, you will receive a full refund without any fees or deductions.

Requests to Modify a Prescription After It Has Been Sent to the Pharmacy: If you request a change to your prescription after it has already been submitted to the pharmacy, a $150 reprocessing fee will apply. Any modification requires a new medical review by a licensed physician and is not guaranteed to be approved.

Compliance with Regulations: Prescription orders cannot be reversed once they have been sent to the pharmacy. In accordance with FDA guidelines, medications that have been dispensed or prepared are not eligible for return or refund.

Payment Terms

Subscription Details: All payments for services and products are processed through automatic monthly subscriptions. These subscriptions renew each month unless canceled. You must provide a valid payment method at signup and ensure sufficient funds are available for recurring charges. You can cancel anytime through your secure dashboard.

Required Commitment for Weight Loss Programs: Programs that include medications such as Tirzepatide or Semaglutide require a minimum three-month commitment, as a three-month supply is provided upfront. You are responsible for completing this full term regardless of your payment arrangement. Early cancellation will result in a termination fee equivalent to the standard monthly retail cost of the program.

Monthly Installment Options: These plans are offered without interest or credit checks. However, if you cancel before completing the required three-month term, the early termination fee will still apply. You are responsible for ensuring all installment payments are successfully completed.

Chargebacks and Failed Payments

Chargebacks: Initiating a chargeback or disputing a legitimate charge for services rendered or fulfilled orders is considered a violation of these terms. We will contest such disputes and provide supporting documentation to the issuing bank, including consultation records, prescription approvals, and order fulfillment details. If a chargeback is filed without first attempting to resolve the issue with us, a $199 chargeback processing fee may be added to your account. We also reserve the right to pursue legal action and recover associated costs, including attorney fees and court expenses.

Declined Payments and Overdue Balances: Customers enrolled in three-month programs remain responsible for the full commitment, even under installment plans. If a payment fails and the balance remains unpaid, it will be considered overdue. Outstanding balances may be sent to a collections agency, and you will be responsible for all associated collection fees, plus a 50% surcharge on the remaining balance. Legal action may also be taken to recover unpaid amounts at your expense.

Returns, Replacements, and Shipping (included for context as part of the overall policy)

Medications (including sterile GLP-1s and peptides) are shipped via overnight delivery using specialized cold packaging with insulation and ice packs to preserve product quality. These products are tested for stability during transit and can tolerate room temperatures (below 86°F/30°C) for up to 10 days or brief exposure to higher temperatures. Please refrigerate promptly upon delivery.

Wrong or Damaged Items: If you receive an incorrect or damaged item, you must report it within 7 days of delivery through your patient portal using the replacement request form. Approved claims will receive a replacement after review. Claims submitted after this period may not be accepted.

Delivery Problems: For delivery-related concerns such as incorrect address delivery, delays, or damaged shipments, notify us within 7 days of the delivery date (or expected delivery date). For undelivered packages, please allow a 3-day buffer beyond the expected arrival date before requesting a replacement.

Address Errors: Any mistakes in the shipping address provided at checkout are the customer’s responsibility. We may offer reshipment for a $150 fee, which covers reprocessing, medical review, handling, and shipping. Once an order is in transit, rerouting may not be possible.

For assistance or to initiate a request, contact us at [email protected] or call +1 888-204-0971